How will automation, AI and IoT shape user experience?

According to Gartner, customer experience (CX) - more than products or solutions - is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX. However, with customer expectations...

SMEs key to igniting SA’s economy

The small to medium enterprise (SME) is the lifeblood of the economy. By Chetan Goshalia, chief sales and marketing officer at SqwidNet In Brazil, more than 16 million small to micro enterprises make up around 20% of the country’s gross domestic product (GDP). In...

Technology: the next step in our evolution

The convergence of the 5G and the Internet of Things (IoT) technologies will help create a positive impact on society and on people’s lives if and when it is embraced. This is the word from William Mzimba, chief officer for Vodacom Business Enterprise Group,...

ICT could be SA’s lifeboat

Most analysts would agree that a sense of political stability and renewed national hope has swept through South Africa recently, but ratings downgrades, international economic uncertainty and, now, a surprise recession, continue to present stubborn hurdles to our...

Managed service providers could play a stronger cloud adoption role

The evolution of Managed service providers (MSP) is the next step in the local cloud journey. The move to the cloud has been anticipated and well documented over the years, but benefits of the technology platform adoption is yet to be fully realised. This is according...

Drive transformation, superior guest experiences in hospitality

Thanks to Industry 4.0, globalisation and rapid digitalisation, today’s consumers are very connected and mobile.  How does this impact the hospitality industry? According to an Infor report, in 2016, 52% of all travel reservations were made online, with 65% of...

The Internet opportunity for Africa

The recently Internet Inclusive Index: Bridging Digital Divides report, commissioned by Facebook and compiled by The Economist, gives South Africa the number one ranking on the African continent, and 71st globally, for Internet inclusivity and access to broadband at...

New skills needed for the Fourth Industrial Revolution

Africa's business cannot afford to wait five years or more for security engineers to hone high-end skills - new skills development models must be introduced now, as the Fourth Industrial Revolution sweeps the continent. By Paul Williams, country manager: southern...

Business for Africa – in Africa

With a population of more than 1,2-billion people, 54 countries, and foreign direct investment (FDI) totalling $59-billion in 2016, Africa presents organisations across industry sectors with ample business opportunities. Annalie Terblanche, product manager at...

Innova HTS set to connect Africa’s unconnected

The UN has declared Internet access a basic human right, but tens of millions of Africans still remain unconnected. Looking to change this scenario, though, is a newly-formed South African company – Innova HTS. Founded by Rob Griggs, former executive MD of Bytes...

Print photos for less with Epson’s EcoTank

Epson’s latest EcoTank printer – the L7160 model – offers professional photographers and businesses a cost-effective means of printing high volumes of photos and colour documents. The EcoTank range offers ultra-low-cost cartridge-free printing, and three years’ worth...

Palm-sized CloudGate X is a desktop alternative

At just 12cm², weighing under 250g, and drawing less than 24W of power, the palm-sized CloudGate X desktop alternative. Supporting both Windows 10 Pro, as well as Linux, this Intel Quad-Core Apollo Lake-based system features 64GB solid state storage as standard, and...

Huddly GO meets a range of needs

The Huddly GO camera is ideal for huddle rooms, medium sized conference rooms, live streaming, home offices and open collaborative environments. Software is upgradeable via the Huddly Vision platform, ensuring that not only is the system de-bugged, but enhanced. The...

3@1 bolsters digital printing services

Independently-owned franchise printing and courier company 3@1 has upgraded its digital printing services in Stellenbosch with a Xerox Color C70 multifunction printer from Altron Bytes Document Solutions (BDS), the largest Xerox distributor in the world. 3@1 is a...