Keeping your customer satisfied

Keeping your customer satisfied

It’s hard to believe it’s almost 50 years since Simon & Garfunkel released “Keep the Customer Satisfied”, but never have the words of the title been so true as today – especially with our moribund economy. By Guy Whitcroft As so many studies have confirmed,...

Cybercrime has become a social game

Today, there are many ways an attacker will try and compromise a corporate network, but in the end, the individual is the highest risk factor. Attackers will take whatever means necessary to break into a network and steal information, and the most popular, and most...

Best practice in the event of a data breach

We’ve all heard the famous prophecy that states: if we fail to prepare then we must prepare to fail. This statement is never more relevant than in the event of a data breach. By Steve Benton, BT deputy CSO, GM cyber and physical security operations and programmes In...

How to do product management better

South African businesses are grappling with some very real challenges in bringing an evolved version of product management to their operational environments. By Jaco Viljoen, principal consultant and head of digital at IndigoCube A lot of people know and understand...