Far more than just a “database” company, Oracle Communications delivers a host of software and networking solutions.

These assist companies to fast track their digital transformation goals with solutions that help build networks, deliver superior communications and monetise customer engagement.

“As the distributor for Oracle Communications we often get asked ‘what is Oracle Communications?’. Not surprisingly the company is best known for its database and enterprise software solutions,” states Rentia Booysen, Collaboration and Networking Business Unit Manager at Westcon-Comstor Sub-Saharan Africa. “The good news is that the Oracle Communications solutions have grown out of this world-class portfolio as a supplementary technology set that adds extensive cloud, communications and networking capabilities to a customer’s business solution-set.”

Built on the solid foundation of the Oracle brand, its communications solutions enable customers to connect, engage, and monetise services. The full portfolio includes products that cover: SD-WAN, Enterprise Communications, Network and Border Control, Signalling and Policy, Monetisation and Orchestration, Customer Experience, Application Control and IP Multimedia Subsystems (IMS).

According to Booysen, Oracle Communications solutions have been built with a digital future in mind and are geared to help a customer improve economics and service agility with a secure, reliable and scalable network and cloud infrastructure. Secondly, leveraging Oracle’s experience with data, they endeavour to enhance customer experiences with interactive voice and video and personalised interactions and lastly allow a customer to grow revenues and tap into new market opportunities with advanced digital business services and IoT solutions.

“Oracle has been in this business for over 40 years. Its knowledge of data and ability to power enterprise systems continue to lead the way. The Oracle Communications cloud portfolio can be found in 27 Data Centres accessed from over 175 counties, and over 29 million weekly active users, over 83,000 VMs, 25,000 cloud customers and processes over 61 billion transactions a day.

“All of this is made possible with complete end-to-end, fully integrated solutions – from a compelling front-end customer experience connected to digital business services and fully integrated into networks,” adds Booysen.

Scratch the surface and the Oracle Communications portfolio and services includes:

  • Robust, secure and integrated global platforms
  • Cloud and communications expertise
  • Open, virtualized and service-based architectures
  • Best-in-class software as a service
  • Flexible deployment – on-premise, hybrid and cloud
  • World-class customer success organisation

Customers looking to deploy a digital transformation project and those who are concerned about the drastic growth they could experience in network traffic as a result of IoT, AI and 5G, can use Oracle Communications solutions to provide the management, security and scalability they need when managing networks, devices and multiple clouds.

In order to enhance the customer experience, Oracle Communications will deliver services and rich media to end-users across multiple devices and geographies, securely. Through the integration of AI and analytics, end-users can take advantage of predictive selling, digital marketing and agile billing. Connected and adaptive intelligence solutions, such as social listening, chat bots, and augmented reality can be used to create personalised services.

“Our reseller partners who provide end user access to Oracle Communications solutions are raising the bar in customer experiences, that encourage engaging, proactive and meaningful interaction,” ends Booysen.