The African SAP User Group (AFSUG) held its biennial Saphila meeting at Sun City during June.

Kathy Gibson reports

 

Intelligent enterprise is all about the experience

We are living the experience economy – it is happening to all of us in the workplace or at home.

“Experience matters,” says Cathy Smith, MD of SAP Africa.

She adds that the intelligent enterprise is at the heart of this experience economy.

“It brings everything together so that our customers can compete and thrive in the era of the best-run business.”

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Technology and its role in free and fair elections

The latest national and provincial election in South Africa went off reasonably smoothly and, as before, technology played a key role in its success.

Glen Mashinini, chairperson of the Independent Electoral Commission, points out that the IEC has held six national and provincial elections and five municipal elections as well as hundreds of by-elections over the last 25 years.

The fact that the elections are credible has allowed South Africa to escape some of the ramifications of contested election results, he points out.

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Eskom and the move to S/4 HANA

SAP has had a long and fruitful history with Eskom, starting its journey in 1997 with financials and culminating at the end of 2017 with one of South Africa’s first S/4 HANA implementations.

Neophitas Antoniades, chief adviser: group IT and SAP Centre of Excellence at Eskom, points out that the organisation runs most of the ERP modules, and also has an extensive range of complementary SAP solutions to cover the full IT environment.

Eskom is an SAP-certified centre of customer excellence, and has integrated the news S/4 HANA system with the suite of installed SAP systems.

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Governments turn to intelligent enterprise

Government has a specific mission: to protect the community, provide services and help the economy to prosper.

The best governments in the world put the citizen at the centre of their planning  and implementation, says Dante Ricci, head of marketing: public sector and smart cities at SAP.

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Digital platform enables human-centric innovation

Innovation sometimes seems like magic, but it is really about applying methodology and technology to achieve something new.

The intelligent enterprise also relies largely on automating processes to create a company that operates better than it would using manual processes.

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Digital core enables the intelligent enterprise

Move over digital transformation: the intelligence era is the new way of the future.

Tom Janoshalmi, senior vice-president, chief strategy and portfolio officer: digital business services at SAP’s executive board office, explains that the era of digitalisation – characterised by cloud, mobile and big data – has now moved into the world of intelligent technologies that include artificial intelligence (AI) and machine learning (ML).

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High-stakes experience economy is here to stay

The experience economy is here to stay – and the ability to embrace it could spell the difference between success and failure for companies.

Enterprise business is about developing products, marketing them, selling to customers, trying to increase adoption and, hopefully, getting users to come back and buy again, says Emmanouel Raptopoulos, chief operating officer: South Europe, Middle East and Africa at SAP.

Technology is the driver behind this process and one part of the environment, the operational technology, already exists.

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